Podcasting Made Simple
Podcasting Made Simple is the premier podcast about podcasting! We’re here to help podcast guests and podcast hosts reach more listeners and grow their income so they can change more lives! Join Alex Sanfilippo and other podcasting industry experts as they share how you can level up on either side of the mic! (Show notes and resources: https://PodMatch.com/episodes)
Podcasting Made Simple
How to Handle Haters, Trolls, and Complaints with Jay Baer
In this episode, Alex Sanfilippo interviews Jay Baer on Hugging your Haters!
MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/056
They go over 2 different types of complaints:
1. On-stage
2. Off-stage
They also speak about the Playbook for handling on-stage complaints:
1. Listen Harder – You have to find where the complaints are, most of the time they are in-direct and may not reach out to you or tag you in their social media post.
2. Be Quick – the expectation for response time is fast.
3. Respond with Empathy – the reality is that you have no idea what is actually happening in that customers life. Empathy is key to breakthrough in any conversation that has any sort of tension or disagreement in it.
4. Reply only twice - Don’t get sucked into the argument or conversation. Reply only twice, no matter what they say, or what the circumstances are.
MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/056
📊 This month's Independent Podcasters Report is now available! To see podcasting industry insights that matter for indie podcast hosts and podcast guests, please visit https://PodMatch.com/Report!
